My friend has just returned from 7 days tour from China.
The wheel of her Samsonite luggage was broken into half. She only relised the damage after she reached home. She made enquiries with Samsonite headquarter at Orchard Road, they adviced her the replacement cost is S$22/-. If she has discovered the damages before she checked out from our Singapore Airport, and report the damages to the lost and found counter accordingly. The service will be entirely difference. Samsonite Agent will collect the damage stocks from the customer's residence and will return it back at no charges.
I wonder is it only Samonite provide this service? It is very impressive for this aftersales service arrangement. But of course, the Samonite is quite pricy that support their good aftersales service. Samonite extend 3 years of services to customers.
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